Tradr

Privacy Policy

Last updated: 5 October 2026

This policy explains what personal data Tradr collects, why, who it is shared with, and your rights over it under UK data protection law (the UK GDPR and the Data Protection Act 2018).

1. Who we are

Tradr Ltd is the controller of your personal data. We are registered in England and Wales (company number 17207425), at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Contact us about anything in this policy at support@tradr.me.

2. What we collect

  • Account details: email address, password (stored only in hashed form), name, username, date of birth and country. If you sign in with Apple or Google, we receive your name and email address from them.
  • Profile: photo, banner, bio, trading timezone and the other details you choose to add.
  • Trading records: the trades you post (live and demo), their notes and chart links, and your journal: notes, ratings, tags and rules.
  • Linked broker accounts: if you link one, the broker, server, account number, account type, currency, leverage, balance, and your trades, orders and positions. For MetaTrader we ask for a read-only password; it goes straight to our broker connection provider and Tradr does not store it. For cTrader you sign in on cTrader's own page and we keep only the read-only access it grants.
  • Content and messages: comments, likes, posts, images, polls, chat and direct messages, room reviews, reports you make, and your answers to our feedback survey.
  • Support requests: what you send us, any images you attach, and details the app adds to help us answer: your plan, broker connection status, device and browser type, app version and the page you were on.
  • Payments: your plan, its status and renewal date, and references to your payments from our payment processors and app store providers. We never see or store your card details. If you run a paid room, we also keep a reference to your payout account and your earnings.
  • Agreement records: which version of our Terms, this policy and the Risk Disclaimer you accepted, and when.
  • Usage and device data: when you were last active, which tours and prompts you've seen, which broker links you opened from Tradr, and, only if you turn them on, analytics events and a push notification token for your device. Our hosting providers process your IP address to deliver the service.

3. Why we use it, and our lawful basis

  • To provide Tradr (your account, profile, trades, journal, linked brokers, rooms, messages, support and paid plans): contract.
  • To keep the trade record permanent, including after you delete your account, because a record that could be erased could not be trusted: legitimate interests.
  • To keep Tradr safe (preventing fraud and abuse, moderating content, enforcing our Terms): legitimate interests.
  • To keep a record of what you agreed to, and of broker links you opened so we can settle commissions with brokers: legitimate interests.
  • To send you product updates about Tradr by email, which you can stop at any time: legitimate interests.
  • Analytics and push notifications, only if you turn them on: consent.
  • To keep financial records and meet other legal duties: legal obligation.

We don't make decisions about you by automated means that have legal or similarly significant effects. Statistics and leaderboard rankings are calculated from your recorded trades.

4. What is public

Your profile, your live trades and their statistics, and your place on the leaderboard (with your country) can be seen by anyone, including people who aren't signed in. Your date of birth, email, broker account number, journal and demo trades are never public. Open and pending live trades can be kept private until they close, except from members of your own room.

5. Who we share it with

We don't sell your personal data. We share it only with:

  • hosting and database providers, which run Tradr
  • payment processors and app store providers, for paid plans, rooms and payouts
  • broker connection providers, if you link a broker account
  • email and notification providers, to send you emails and, if you turn them on, push notifications
  • an analytics provider, only if you accept analytics
  • sign-in providers, if you choose to sign in with Apple or Google
  • chart and market data providers, which load directly in some features and so see your IP address
  • professional advisers, and authorities when the law requires it

Each provider uses your data only to provide its service to us. If you open an account with a broker through a link on Tradr, that broker will know you came from Tradr.

6. International transfers

Some of our providers process data outside the UK. When they do, we make sure the transfer is protected by UK adequacy regulations or by approved safeguards such as the UK International Data Transfer Agreement or Addendum.

7. How long we keep it

We keep your personal data while your account is open. When you delete your account we erase it as described below, except the records we need to keep: the trade record, records of what you agreed to, and financial records, which we keep for as long as the law requires (usually six years).

8. When you delete your account

You can delete your account in Settings. It happens straight away: you are signed out everywhere and can't sign back in.

What we erase or remove:

  • your email, name, date of birth, country, photo, banner, bio and other profile details
  • images you uploaded, and the notes and chart links on your trades
  • your journal, support requests, bookmarks, follows and notifications
  • the text of your comments, posts and messages, which is replaced with "[deleted]", and the free text of your reports and survey answers
  • your records with our email, notification and analytics providers, and your customer records with our payment processor

What happens to open activity:

  • open trades are closed on Tradr at the latest market price and pending orders are cancelled. Nothing changes at your broker, and linked broker accounts are disconnected
  • a free room you run is deleted. A paid room closes to new members, its members keep access until the end of the period they paid for, and nobody is charged again
  • a subscription bought through Apple is not cancelled by deleting your account. Cancel it in your Apple ID settings

What stays:

  • Your trade record. The numbers, outcomes and times of your trades, live and demo, stay on Tradr permanently under a placeholder name such as "deleted_user_1a2b3c4d". They are no longer shown in the feed, search or leaderboard, but a direct link to one of your trades still opens it. The record is pseudonymous, not anonymous: it keeps an internal account ID.
  • the details of linked broker accounts that your recorded trades came from, likes you gave (shown as "Deleted user"), earlier versions of chat messages you edited, and records of broker links you opened
  • records of what you agreed to, and the payment and payout records the law requires us to keep
  • your username, which is retired and can never be registered again

9. Your rights

Under UK data protection law you have the right to:

  • access your personal data and get a copy of it
  • have inaccurate data corrected
  • have your data erased, subject to the records we must keep (section 8)
  • restrict or object to how we use it
  • receive your data in a portable format
  • withdraw your consent at any time, where we rely on consent

To use any of these rights, email support@tradr.me. We'll reply within one month. There is no download button in the app; we'll send you your data by email.

You can also complain to the Information Commissioner's Office at ico.org.uk.

10. Cookies, analytics and notifications

We use storage that Tradr needs to work: keeping you signed in, and remembering your theme, your cookie choice and your settings. This doesn't need your consent.

Analytics are off until you accept them. Nothing from our analytics provider loads until you do, and you can turn analytics off at any time in Settings or at the bottom of this page. On the website we also measure page loading speed without cookies or anything that identifies you.

Push notifications are off until you allow them, and you can turn them off at any time in Settings or your device settings.

We email you about your account and support requests. We may also email you product updates about Tradr; you can unsubscribe at any time using the link in the email or by contacting us.

11. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit and strict access controls. No system is completely secure, but we work to keep yours safe.

12. Children

Tradr is only for people aged 18 or over, and we don't knowingly collect data from anyone younger. If we learn that an account belongs to someone under 18, we close it.

13. Changes to this policy

We may update this policy. We'll tell you about material changes in the app or by email, and the date at the top of this page will change.

See also our Terms of Service and Risk Disclaimer.