Terms of Service

These Terms are the agreement between you and Tradr Ltd ("Tradr", "we", "us") for using Tradr on the web and in our apps. By creating an account or using Tradr you agree to them, to our Privacy Policy and to our Risk Disclaimer. If you don't agree, don't use Tradr.

1. What Tradr is

Tradr is a trade journal and a social platform. You record your trades, build a track record that can't be edited after the fact, and share it with other traders.

Tradr is not a broker and never executes, places or changes trades for you. It does not hold your money. It is not a financial adviser, and it is not a signal service: nothing on Tradr is financial, investment or trading advice. Tradr Ltd is not authorised or regulated by the Financial Conduct Authority or any other financial regulator.

2. Who can use Tradr

You must be 18 or older. By signing up you confirm that you are, and that the details you give us are true. You are responsible for making sure that using Tradr, and trading the markets you record, is legal where you live.

3. Your account

• One person, one account. Don't share your account or sign in as someone else.
• Keep your login details safe. You are responsible for what happens on your account.
• You can delete your account at any time in Settings. Section 6 explains what stays.

4. Acceptable use

You must not:

• post anything false or misleading, or try to fake, hide or manipulate a track record
• present anything as financial advice or promise returns
• try to manipulate a market, including pump-and-dump schemes
• post content that is abusive, harassing, hateful, sexually explicit, threatening or defamatory
• infringe anyone's intellectual property or privacy
• send spam, scrape Tradr, or interfere with how it works or how it is secured
• break any law

We have zero tolerance for objectionable content and abusive users. You can report any trade, comment, message, community or account, and block other users. We review reports within 24 hours and remove content that breaks these rules.

5. Your trade record is permanent

This is what makes Tradr worth trusting, so please understand it before you post.

• Once you post a live trade, it is part of your record permanently. Live trades can't be deleted.
• While a trade is pending or open you can manage it the way a broker allows: for example move your stop loss or take profit, take partial profits, or cancel a pending order. Every change is recorded and shown on the trade.
• Closed and cancelled trades can't be changed. A trade's result, close price and times are worked out by Tradr, not entered by you.
• Trades synced from a linked broker account are recorded as they happened at the broker.
• Demo trades are practice: you can delete them, as the app allows.

Moderation never changes a trade's outcome, prices or times. If we remove content that breaks these Terms, the trading numbers stay as they were.

6. Your content

You own what you post. You give Tradr a worldwide, royalty-free, non-exclusive licence to host, store, copy, display and share it so we can run and promote Tradr. Because the trade record is permanent, this licence continues for your trades after you delete your account; the Privacy Policy explains exactly what is kept and how.

You are responsible for what you post. Content from other users is theirs, not ours, and we don't check or endorse it.

7. Paid plans

• Some features need a paid plan. The price, billing period and what the plan includes are shown before you pay.
• Plans renew automatically at the end of each billing period until you cancel. Cancelling stops the next renewal; you keep the plan until the end of the period you've paid for.
• If you subscribed on the web, cancel with "Manage Subscription" on the Plans page. If you subscribed in the iOS app, your subscription is with Apple: manage and cancel it in your Apple ID settings. Deleting your Tradr account does not cancel a subscription bought through Apple.
• Payments are not refundable, except where the law gives you a right to a refund. Refunds for purchases made through Apple are handled by Apple under its own policies. If a payment is refunded or reversed, the plan ends straight away.
• When a plan ends, its features stop. That includes linked broker accounts, which are disconnected.
• Some actions carry a one-off charge, for example reconnecting certain broker accounts. The price is shown before you pay, you are charged once, and it is not a subscription.
• Prices include VAT or other taxes where these apply.

8. Rooms and creators

Rooms let traders share their trades with members. A creator can run a paid room on an eligible plan.

• Creators set their own room prices. Members pay through Tradr. Tradr keeps a platform fee from each payment (currently 10%) and the rest is paid out to the creator through our payment processor, whose own terms the creator must accept.
• Creators are responsible for what they post in their rooms and for any tax on what they earn. A room is not a signal service and must not be sold as one or promise results.
• Joining a room guarantees nothing about results. A creator's past trades are not a promise of future ones.
• Members can cancel at any time and keep access until the end of the period they've paid for. Room payments are refunded only where the law requires it or where we decide to. If a payment is refunded or disputed, the member's access ends straight away and the creator's share of that payment is reversed. Dispute fees charged by the payment processor may be passed on to the creator.
• We may close, freeze or remove a room that breaks these Terms, or when its creator no longer has an eligible plan.

9. Linking a broker account

You can link a broker account so your trades are recorded automatically. Tradr only reads your account: it never places, changes or closes trades at your broker, and it refuses access that could trade. You link an account at your own risk and must be allowed to share its data with us.

We depend on your broker and our connection providers, so a link can be delayed, interrupted or stopped. When you disconnect, Tradr closes the account's open trades on your Tradr record only; nothing changes at your broker. Your relationship with your broker is between you and them.

10. Suspension and termination

We may limit, suspend or close your account if you break these Terms, if the law requires it, or to protect Tradr or its users. A suspended account may be limited to closing its open trades. Your trade record stays either way. You can stop using Tradr or delete your account at any time.

Sections 5, 6, 11, 12, 13 and 15 continue after your account ends.

11. Disclaimers

Tradr is provided "as is" and "as available". As far as the law allows, we give no promises that it will always be available, error-free or secure, that prices or statistics are accurate or complete, or that content from other users is reliable. Nothing on Tradr is advice; see the Risk Disclaimer.

12. Limitation of liability

As far as the law allows, Tradr Ltd and its directors, employees and suppliers are not liable for any trading losses, lost profits, lost data, or any indirect or consequential loss arising from your use of Tradr or from relying on anything on it.

As far as the law allows, our total liability to you for all claims is limited to the greater of the amount you paid us in the 12 months before the claim and £100.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

13. Indemnity

You agree to cover Tradr Ltd for any claims, losses and reasonable legal costs that arise from your content, your trading decisions, the room you run, or your breach of these Terms or the law.

14. Changes to these Terms

We may update these Terms. We'll tell you about material changes in the app or by email, and the date at the top of this page will change. If you keep using Tradr after a change takes effect, the new Terms apply. If you don't agree, you can delete your account.

15. Law and courts

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. If you live elsewhere in the UK, you may also bring a claim in your local courts.

16. Contact

Questions about these Terms: support@tradr.me.