Support
Email us
Email us at support@tradr.me. We reply within two working days, usually sooner.
If your question is about your account, please write from the email address that account uses — it saves us a round trip.
Helpful to include: your username, what you were doing, what you expected, and what happened instead.
Read how Tradr works
Most questions are answered in the Tradr guide. It covers posting and closing trades, how PnL and stats are calculated, equity and the account balance, why your track record is permanent, and account settings. You don't need an account to read it.
Reporting content or a user
Every trade, comment, message, community and profile has a report action in its menu, and you can block any user from the same place. Reports go to a moderation queue we review directly. If something needs urgent attention, email the address above and say so in the subject line.
Deleting your account
You can delete your account yourself, from Settings → Account → Delete account. It happens immediately and does not require emailing us. Your trading record stays on Tradr attached to an anonymous placeholder — the Privacy Policy sets out exactly what is erased and what remains, and why.
What Tradr is not
Tradr is a trade journaling and social platform. We are not a broker, we do not execute orders, we do not hold client funds, and nothing on Tradr is financial advice. See the Risk Disclaimer and the Terms of Service.
Tradr is operated by TRADR LTD, a company registered in England and Wales (company number 17207425), with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.